Corrections

Evaluations are built from dated observations: prices, certificates, policies, and community discussion as they stood on the day an article states. Suppliers change their sites. Labs issue new certificates. Sometimes we simply get something wrong. This page says what happens then.

The policy

• If a statement of fact is shown to be wrong, the article is corrected promptly. The correction is noted on the page itself, dated, with what changed.
• An observation that was accurate on its stated date but has since changed is handled as an update when a later report or a later observation surfaces it, noted and dated on the page. It is never silently rewritten. Nothing re-reads a published article on a schedule. Editing a piece published under the recorded-review lane, the lane that keeps each automated review's verdict in a record beside the article along with a fingerprint of the exact text that was read, voids the record behind it: from the next build the page carries a line saying that no passing review record stands behind it, and it carries that line until a fresh review passes the corrected text. The article itself stays up throughout, edit and all. A piece published before that lane existed carries the same line, for the same reason. Nothing takes a page down by itself, and removal is an administrator's action through the Report path below.
• A supplier disputing an observation about its own site is handled the same way as any other report: we re-check the primary page, and the article follows the evidence.

Reporting an error

Every article carries a Report control at its foot: a short form for saying what is wrong, with a box for the sentence concerned and an option to ask that the article be taken down. Reports reach the site's administrators, who can correct the article or remove it. Nothing comes down on its own. A form that deleted coverage on request would be a tool for any company that dislikes what a page says about it, so removal stays a decision a person makes.

Supplier records carry no Report control of their own yet. A correction to a record, including one from the supplier it names, goes through Submit intel, which reaches the same intake queue the administrators read. It is handled under the policy above: the primary page is re-checked and the record follows the evidence.

This publication is pre-launch, and its dedicated corrections contact has not been set up yet. That address will be published on this page at launch, before the site becomes reachable from search. Until then, corrections found by the administrators are applied under the policy above.